Terms and Conditions
Women’s Health Victoria

When purchasing products from the Women’s Health Victoria website, we affirm that the site is provided “as is”. Women’s Health Victoria makes no express or implied warranties or representations as to the operation of the site or the content, information or materials on the site. You expressly agree that your usage of the site is at your sole risk. 

Women’s Health Victoria disclaims all warranties express or implied, including but not limited to warranties for fitness or purpose. Women’s Health Victoria does not warrant that this site or any associated components including emails sent are free of viruses, spyware or other harmful elements. Women’s Health Victoria will not be liable for any damages arising from the use of this site, whether they be direct, indirect, punitive or consequential. In the event this disclaimer is ineffective, the maximum compensation due to you is refund of the products ordered.

For organisations purchasing training direct from Women’s Health Victoria, all care will be made to recommend training products based on the information provided to us and the identified training needs. Women’s Health Victoria will provide organisations a Training Proposal detailing the options available and the reason these options have been selected. It is the organisations responsibility to ensure that the proposal meets the workplace training needs before agreeing to the proposed training.

Secure Payments

At Women’s Health Victoria we recognise the importance of handling your payment details in a safe and secure manner. WHV uses Stripe for secure processing of online purchases. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All sensitive data and communication, including credit card numbers are encrypted at rest with AES-256. To purchase from us over the internet you must be over 18 years old.

Training Agreements negotiated directly with Women’s Health Victoria will be invoiced via email on signing of agreement. Payment is due 14 days from invoice.

Your Order

We will confirm an online order shortly after it is placed by email to the customer. 

Training arranged directly with Women’s Health Victoria will be confirmed by the signing of a Training Agreement. Signed agreements will be emailed to the identified organisational contact.


At Women’s Health Victoria we understand the need to purchase training that suits your needs. We have been careful to provide you with sufficient information to enable you to come to a confident buying decision; we also offer consultation prior to the purchase to clarify your needs to ensure that you purchase the correct training program.

In the event of a customer wishing to cancel their online training order and receive a refund, Women’s Health Victoria will only consider a refund where the online platform has not been accessed and it has been identified after the purchase that the purchaser has been unable to access the training due to IT issues being experienced by the purchaser.

Where a customer seeks to cancel training that includes a face-to-face component, including online interactive training, a cancellation fee will be charged as follows:


More than 5 business days’ notice

No charge

3 – 5 business days’ notice


Less than 3 business days’ notice


Cancellation fees will be invoiced to the customer for payment on finalisation of cancellation. 

Organisational training - changes to delivery dates

Women’s Health Victoria also recognises that organisations can sometimes face challenges, both within and outside their control, to securing staff enrolments for scheduled training arranged under a Training Agreement. This however is viewed as an exceptional circumstance and it is expected that once a delivery date is agreed in writing that the training will proceed as planned.

There is substantial planning put into delivery of workplace training, including the securing of trainers, as such any changes to dates after the signing of a Training Agreement will incur the following fees:

Receiving your order

Once online payment is received Women’s Health Victoria will email you a receipt and instructions to access your online training. All personal data provided to facilitate the sale is stored in accordance with legislation and our Privacy Policy.

Once payment is received against invoice for organisational training, Women’s Health Victoria will finalise the implementation of the agreed training plan with the organisational contact via email.

Your Account

Our online system will hold details of your account and sales transactions with us and they may be viewed only with your username and password. 

Organisational contacts will be provided with copies of all executed documents under a Training Agreement via email.


Should you wish to discuss any security or issue regarding these terms please contact us. 


All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Women’s Health Victoria is committed to ensuring everyone has equal access to training. Price of and access to our training programs should never be a barrier. An application process for fee reduction based on hardship is available for individuals via our online platform. All applications are evaluated individually.  Contact us to discuss.


Facility on this website is provided for donations to Women’s Health Victoria when you make a purchase. All personal data is stored in accordance with legislation and our Privacy Policy


We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

You agree that the laws of the State of Victoria, Australia will apply to all transactions and communications on this site, and you submit to the jurisdiction of the courts of Victoria to hear any dispute.

These terms constitute the entire agreement between You and Women’s Health Victoria regarding the operation of the site.

Notices to ourselves can be sent to Women’s Health Victoria GPO Box 1160 Melbourne, Victoria 3001 or via this website

We reserve the right (at our discretion) to modify, amend or replace these terms and conditions from time to time. A new version of the terms and conditions will be posted to our website when this happens.